Refund policy

Our promise

Every Fork Instinct physical item is made just for you after you order, and every digital item is delivered instantly. If something arrives damaged, misprinted, or wrong, we'll replace it or refund it — no return needed.

This policy applies to orders placed at our Fork Instinct Shopify store, our Etsy shop ForkInstinct, and any Fork Instinct payment link. Fork Instinct is a brand of Pyro Solutions Group LLC, a Florida limited liability company. Questions: [official support email] — we reply within 2 business days.

Processing and production time

Production time is how long it takes to make your item before it ships. It's separate from shipping time.

Item type	Production time
Apparel, mugs, prints and other made-to-order goods	2–7 business days
Printed books, journals and pamphlets	3–8 business days
Candles and supplier-direct goods	3–10 business days
Digital downloads	Instant, at checkout

Business days are Monday–Friday, excluding U.S. holidays. During peak season (mid-November through December), production can run 2–4 days longer; we'll post holiday order cut-off dates on the site each year.

Shipping

Orders ship from our production partners' facilities, so items in one order may arrive in separate packages. Every physical order gets a tracking number by email once it ships.

Destination	Estimated delivery after production	Cost
Contiguous U.S.	3–7 business days	Calculated at checkout
Alaska, Hawaii, U.S. territories, APO/FPO	7–14 business days	Calculated at checkout
International	10–30 business days	Calculated at checkout

Delivery dates are estimates, not guarantees, once the package is with the carrier.

International orders: customs duties, taxes, and import fees are set by the destination country and are the buyer's responsibility. Packages refused or abandoned at customs are not eligible for a refund.

If we're delayed: if we can't ship within the time stated above, we'll email you with a new estimated date and the option to cancel for a full refund. If the delay would push past 30 days beyond the original estimate and we haven't heard from you, we'll cancel and refund the order automatically.

Addresses, lost and stolen packages

Check your address. Production starts quickly, so please confirm your shipping address at checkout. If an address is incomplete or incorrect and the package is returned or lost, we can reship it at your cost or issue a partial refund of the item price; shipping fees are not refundable in that case.

Lost in transit. If tracking hasn't updated for 10 business days (domestic) or 20 (international), or the estimated delivery date has passed by 7 days, contact us within 30 days of the estimated delivery date. Once the carrier confirms it's lost, we'll send a free replacement or a full refund.

Marked delivered but not received. Please check with neighbors, your building's mail room, and your local post office, and wait 2 business days, since carriers sometimes scan early. If it still hasn't turned up, contact us, and we'll help file a carrier claim. We aren't able to replace packages confirmed delivered to the correct address, but we'll work with you on a fair outcome case by case.

Returns and exchanges

Because each physical item is made to order, we don't accept returns or exchanges for change of mind, wrong size or color ordered, or fit preferences. Please check the size chart on each product page before ordering.

We will replace or refund your item, at no cost to you, if it arrives:

Damaged in shipping
Misprinted or with a manufacturing defect
As the wrong item, size, or color from what you ordered

How to make a claim. Email [official support email] within 30 days of delivery with your order number, a short description, and a clear photo of the issue (and of the label or size tag, if relevant). For a problem across several items, include one photo showing all of them. You don't need to send the item back unless we ask.

What isn't a defect. Slight variations in print placement (up to about ½ inch), small color differences between your screen and the printed product, and normal wear after use or washing are not covered. Please follow the care instructions on each item.

Digital downloads

Digital products (PDF guides, e-books, printable and digital art) are delivered instantly by download link after payment. Because they can't be returned once accessed, all digital sales are final.

We'll make it right if:

Your file won't open, is corrupted, or is missing pages — we'll send a working copy, or refund you if we can't fix it
You never received your download link — email us within 14 days and we'll resend it
You were charged twice for the same item — we'll refund the duplicate

Gifting. Digital art bought as a gift can be forwarded to the recipient by email. Gift purchases follow the same final-sale rule.

Digital products are licensed for personal use only. Reselling, sharing publicly, or redistributing the files isn't permitted.

Order changes and cancellations

Need to change a size, color or address, or cancel? Email us within 12 hours of ordering. If production hasn't started, we'll make the change or cancel for a full refund. Once production starts, we can't change or cancel the order. Digital orders can't be cancelled once the download link is delivered.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take another 5–10 business days to post it. Etsy orders are refunded through Etsy. Original shipping is refunded only when the refund is our error (damage, defect, wrong item, or our delay).

Before you dispute a charge, please contact us first — we resolve almost every issue faster than a bank dispute can. Orders under an open dispute or chargeback are handled through that process rather than this policy.

We may update this policy from time to time; the version posted when you ordered applies to your order.