Shipping policy
Shipping
Orders ship from our production partners' facilities, so items in one order may arrive in separate packages. Every physical order gets a tracking number by email once it ships.
|
Destination |
Estimated delivery after production |
Cost |
|---|---|---|
|
Contiguous U.S. |
3–7 business days |
Calculated at checkout |
|
Alaska, Hawaii, U.S. territories, APO/FPO |
7–14 business days |
Calculated at checkout |
|
International |
10–30 business days |
Calculated at checkout |
Delivery dates are estimates, not guarantees, once the package is with the carrier.
International orders: customs duties, taxes and import fees are set by the destination country and are the buyer's responsibility. Packages refused or abandoned at customs are not eligible for a refund.
If we're delayed: if we can't ship within the time stated above, we'll email you with a new estimated date and the option to cancel for a full refund. If the delay would push past 30 days beyond the original estimate and we haven't heard from you, we'll cancel and refund the order automatically.
Addresses, lost and stolen packages
Check your address. Production starts quickly, so please confirm your shipping address at checkout. If an address is incomplete or incorrect and the package is returned or lost, we can reship it at your cost or issue a partial refund of the item price; shipping fees are not refundable in that case.
Lost in transit. If tracking hasn't updated for 10 business days (domestic) or 20 (international), or the estimated delivery date has passed by 7 days, contact us within 30 days of the estimated delivery date. Once the carrier confirms it's lost, we'll send a free replacement or a full refund.
Marked delivered but not received. Please check with neighbors, your building's mail room, and your local post office, and wait 2 business days, since carriers sometimes scan early. If it still hasn't turned up, contact us and we'll help file a carrier claim. We aren't able to replace packages confirmed delivered to the correct address, but we'll work with you on a fair outcome case by case.
Returns and exchanges
Because each physical item is made to order, we don't accept returns or exchanges for change of mind, wrong size or color ordered, or fit preferences. Please check the size chart on each product page before ordering.
We will replace or refund your item, at no cost to you, if it arrives:
- Damaged in shipping
- Misprinted or with a manufacturing defect
- As the wrong item, size, or color from what you ordered
How to make a claim. Email [admin@forkinstinct.com] within 30 days of delivery with your order number, a short description, and a clear photo of the issue (and of the label or size tag, if relevant). For a problem across several items, include one photo showing all of them. You don't need to send the item back unless we ask.
What isn't a defect. Slight variations in print placement (up to about ½ inch), small color differences between your screen and the printed product, and normal wear after use or washing are not covered. Please follow the care instructions on each item.
Digital downloads
Digital products (PDF guides, e-books, printable and digital art) are delivered instantly by download link after payment. Because they can't be returned once accessed, all digital sales are final.
We'll make it right if:
- Your file won't open, is corrupted, or is missing pages — we'll send a working copy, or refund you if we can't fix it
- You never received your download link — email us within 14 days and we'll resend it
- You were charged twice for the same item — we'll refund the duplicate
Gifting. Digital art bought as a gift can be forwarded to the recipient by email. Gift purchases follow the same final-sale rule.
Digital products are licensed for personal use only. Reselling, sharing publicly or redistributing the files isn't permitted.